Water Heater Ready is a website and service brand operated by SOS Water Heaters LLC, doing business as SOS Water Heaters. In this document, “Water Heater Ready,” “we,” “us,” and “our” refer to that business and brand.
Information we collect
SOS Water Heaters LLC, doing business as SOS Water Heaters and operating the Water Heater Ready service brand, may collect names, phone numbers, email addresses, installation addresses, service details, photos, documents, form responses, communication history, device and website activity, and payment information handled by authorized payment processors.
How information is used
Information is used to review service requests, provide estimates, confirm equipment and scheduling, communicate about appointments and payments, perform and support installations, improve customer service, maintain records, prevent fraud, comply with law, and measure website and advertising performance.
Service providers
We may use service providers for website hosting, CRM, communications, analytics, advertising, payment processing, scheduling, field service, and installation support. They may process information only as needed to provide those services or comply with law.
SMS and mobile information
Consent to receive text messages is optional. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for their marketing purposes.
Analytics and advertising
Google Analytics, Google Tag Manager, advertising platforms, and similar technologies may collect device, browser, referral, page, and interaction information. Browser controls and applicable platform settings may limit some collection.
Data retention and security
We retain information for as long as reasonably necessary for service, legal, accounting, safety, dispute, and operational purposes. Reasonable safeguards are used, but no internet or storage system can be guaranteed completely secure.
Your choices
You may request access, correction, or deletion of certain personal information, subject to legal and operational requirements. You may unsubscribe from marketing email or text messages at any time.
Contact
SOS Water Heaters LLC
Doing business as SOS Water Heaters
Water Heater Ready service brand
Administrative & Dispatch Office
2300 Main Street, 2 Pershing Square, 9th Floor
Kansas City, MO 64108
No walk-ins. Service by appointment and mobile dispatch only.